Client Success Manager, Kan Agency (Remote)
Kan Agency turns long-form content into viral short-form clips for podcasters, creators and public figures, and we have 30+ active clients. We're hiring a Client Success Manager to own the client relationship from onboarding through renewal, so our clients stay happy, get results and keep renewing.
What you'll do
- Onboard new clients by running kickoff calls, collecting their assets and preferences, and setting up their workspace in ClickUp
- Act as each client's main point of contact on Slack and run weekly or biweekly check-ins
- Handle feedback, revision requests and approvals, and pass them clearly to our editing team
- Track client performance (views and growth) and share wins and recaps with clients
- Own renewals by spotting clients who might leave early and flagging upsell opportunities
- Keep client resource docs and processes up to date
What we're looking for
- 1+ years in client success, account management or agency work, ideally in content, social media or creative
- Excellent written English and a calm, confident tone with upset clients
- Very organized, with experience in ClickUp, Asana or a similar tool
- You understand short-form content (TikTok, Reels, Shorts) and what makes a clip perform
- Proactive, so you fix problems before the client notices them
Details
- Remote, with overlap with US Pacific hours
- Pay: [Base Salary + 3% revenue oer client], plus bonuses tied to client retention
- Reports to the CEO
To apply
Send a 2-minute Loom answering this question: "A client messages you saying their last 5 videos flopped and they're thinking about canceling. What do you say and do?" Include your resume or LinkedIn.
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